Privacy Policy

1. Introduction

PropHaven Africa ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other details you provide when submitting inquiries or registering for an account.
• Usage Data: Pages visited, time spent on pages, browser type, device information, and IP address collected automatically through analytics tools.
• Inquiry Data: Property preferences, budget ranges, and messages sent to agents through our platform.

3. How We Use Your Information

• To provide and maintain our platform services.
• To connect you with property owners and agents based on your inquiries.
• To improve our platform through analytics and usage patterns.
• To send you relevant notifications about properties or platform updates (with your consent).
• To comply with legal obligations and protect against fraud.

4. Information Sharing

We do not sell your personal information. We may share your data with: property agents when you submit an inquiry; service providers who assist in operating our platform (hosting, analytics); and law enforcement when required by applicable law.

5. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience, analyse traffic, and personalise content. For more details, please see our Cookie Policy.

6. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure database access, and regular security reviews. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal obligations); and withdraw consent for marketing communications at any time.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Inquiry data is retained for up to 24 months unless you request earlier deletion.

9. Children's Privacy

Our platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@dawurobo.com.